Privacy Policy

1. Data controller

The data controller is Akiexcel Limited, Hong Kong SAR. For any privacy request, contact akiexcel.limited@gmail.com.

2. Data we collect

• Identity and contact data: name, email address, and any details you provide via our contact form or during an engagement.
• Engagement data: information you share about your project, goals, and background so we can deliver the service.
• Transaction data: records of packages purchased and payment confirmations. Full payment-card details are collected and processed by our payment provider, not by us.
• Technical data: basic information such as browser type and interactions, where collected via standard web technologies.

3. How we use your data

• To provide, schedule, and deliver the services you request.
• To process payments through our payment provider and issue confirmations or invoices.
• To respond to your enquiries and provide customer support.
• To comply with legal, accounting, and regulatory obligations.

4. Payment data and Airwallex

Online payments are processed by Airwallex, our third-party payment provider. When you pay, your card or payment details are transmitted directly to and handled by the payment provider under its own security and PCI-DSS standards. We do not store your full card number. We receive only limited transaction information (such as confirmation of payment and a masked reference) needed to fulfil your order and for our records.

5. Legal bases

We process personal data to perform our contract with you, to comply with legal obligations, and on the basis of our legitimate interest in operating and improving our business, and with your consent where required.

6. Sharing your data

• Service providers who help us operate (e.g. payment processing, hosting, communication tools), bound by confidentiality.
• Authorities or advisors where required by law or to protect our legal rights.

7. Data retention

We keep personal data only for as long as necessary to provide the services and to meet legal, tax, and accounting obligations, after which it is deleted or anonymised.

8. International transfers

As we operate from Hong Kong and work across Mainland China, Southeast Asia and beyond, your data may be processed in different jurisdictions. Where this occurs, we take reasonable steps to ensure an appropriate level of protection.

9. Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, and object to certain processing. To exercise these rights, contact us at the address below.

10. Cookies

Our website may use essential cookies or similar technologies necessary for it to function. If we introduce non-essential analytics or marketing technologies, we will provide appropriate notice and choices.

11. Contact

For any privacy question or request, contact us at akiexcel.limited@gmail.com.